Costway Convertible High Chairs recall: Risk of Serious Injury or Death from Entrapment and Fall Hazards
Risk of Serious Injury or Death from Entrapment and Fall Hazards; Violate Mandatory Standard for High Chairs
The hazard
The convertible high chairs violate the mandatory safety standard for high chairs because they do not contain a passive restraint system and a child can slip through the opening between the feeding tray and seat and become entrapped or fall, posing a risk of serious injury or death.
Recall details
Products covered by this recall
This recall involves Costway high chairs designed to convert into a table and chair set. They were available in several color combinations, including purple and white, red and white, blue and white, and brown and white. There is no tracking information located on the products.
What to do with this product now
CPSC recalls are issued because the product can injure someone, very often a child. The safest first move is to put it out of reach rather than to carry on using it carefully.
- Stop using the product and move it somewhere a child or pet cannot reach it. Do not pass it on, resell it or donate it — reselling a recalled product is illegal in the United States.
- Check the model number, date code and any markings against the details above. Photograph them; almost every claim form asks for a picture.
- Follow the remedy the notice specifies. Some recalls want the product returned, some want a free repair kit fitted, and some ask you to destroy the item and send a photo as proof.
- Register the recall with the company before you destroy anything, unless their instructions say otherwise. Once the item is gone you may lose the evidence a refund depends on.
- If the product already hurt someone, file a report at SaferProducts.gov. Those reports are public and are how the CPSC spots the next hazard.
Claiming your refund, repair or replacement
The recalling company decides the remedy and funds it. You should never have to pay for a recall repair or for return shipping.
- Use the company contact on this page first. Most firms run a dedicated recall page with an online claim form that is far quicker than their main support line.
- Have the model number, the date code and your photos ready. Many companies issue the refund as store credit by default — ask for cash or a card reversal if you would rather have it.
- No receipt? Say so. Refunds on recalled products are routinely paid without proof of purchase, because the hazard, not your paperwork, is what triggers the obligation.
- If you bought it from a retailer rather than the brand, try both. Large chains such as Target, Walmart and Amazon often refund recalled goods directly from the store or order history.
- If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency and the pressure usually works.
Remedy named in the notice: Consumers should immediately stop using the recalled high chairs and contact Costway for a free replacement high chair. Consumers will be asked to provide a receipt or a photo of the product and will receive a prepaid label to return the recalled product to Costway. Upon receipt of the recalled product, Costway will ship a replacement high chair free of charge.
Company contact: Costway toll-free at 844-242-1885 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall@costway.com, or online at or www.costway.com and click on "Recall" at the bottom of the page for more information.
The official notice
This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.
Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls
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