Highest risk U.S. Consumer Product Safety Commission

Vivohome Adult Portable Bed Rails recall: The recalled bed rails violate the mandatory standard for adult portable bed

Recall published 11 months ago

The recalled bed rails violate the mandatory standard for adult portable bed rails, posing a serious entrapment hazard and risk of death by asphyxiation. When the bed rails are…

The hazard

The recalled bed rails violate the mandatory standard for adult portable bed rails, posing a serious entrapment hazard and risk of death by asphyxiation. When the bed rails are attached to a bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress. In addition, the bed rails do not bear the required hazard warning labels.

Recall details

Recall number
10501
Published
November 26, 2025
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Product type
Consumer products
Units affected
About 400
Sold at
Wayfair, Amazon
Made in
China

Products covered by this recall

This recall involves Vivohome-branded adult portable bed rails sold for use on adult beds. The recalled bed rails measure about 36.6 inches long, 16.1 inches wide and 15.7 inches in height and have four metallic stand bars with padding, a wooden (model VH1316-WC) or metallic (model VH1316-WH) top bar with a red release button that collapses the bed rail. The model number is printed on the product packaging and the product registration card.

What to do with this product now

CPSC recalls are issued because the product can injure someone, very often a child. The safest first move is to put it out of reach rather than to carry on using it carefully.

  1. Stop using the product and move it somewhere a child or pet cannot reach it. Do not pass it on, resell it or donate it — reselling a recalled product is illegal in the United States.
  2. Check the model number, date code and any markings against the details above. Photograph them; almost every claim form asks for a picture.
  3. Follow the remedy the notice specifies. Some recalls want the product returned, some want a free repair kit fitted, and some ask you to destroy the item and send a photo as proof.
  4. Register the recall with the company before you destroy anything, unless their instructions say otherwise. Once the item is gone you may lose the evidence a refund depends on.
  5. If the product already hurt someone, file a report at SaferProducts.gov. Those reports are public and are how the CPSC spots the next hazard.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never have to pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with an online claim form that is far quicker than their main support line.
  • Have the model number, the date code and your photos ready. Many companies issue the refund as store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Refunds on recalled products are routinely paid without proof of purchase, because the hazard, not your paperwork, is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Large chains such as Target, Walmart and Amazon often refund recalled goods directly from the store or order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency and the pressure usually works.

Remedy named in the notice: Consumers should immediately stop using the recalled bed rails and contact Vivohome for a full refund. Consumers will be asked to write "RECALLED" on the rails with permanent marker and send of photo of the marked bed rails to support@3qmart.com. Consumers should then dispose of the recalled product in accordance with local requirements.

Company contact: Vivohome toll-free at 866-848-6463 from 9 a.m. to 5 p.m. PT Monday through Friday or by email at support@3qmart.com.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

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