Highest risk U.S. Consumer Product Safety Commission

Tomy Boon PIVOT Collapsible Toddler Tower Kitchen Step Stools recall: Risk of Serious Injury and Death from Tip-Over and Fall Hazards

Recall published 3 months ago

Risk of Serious Injury and Death from Tip-Over and Fall Hazards

The hazard

The recalled toddler towers can tip over while in use, posing a risk of serious injury and death, due to tip over and fall hazards.

Recall details

Recall number
10863
Published
July 16, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Tomy
Product type
Consumer products
Units affected
116,908 (In addition, about 2,033 were sold in Canada)
Sold at
Target, Amazon
Made in
China
Reports of harm
TOMY is aware of 11 reports involving the towers being unstable and shifting or leaning. No injuries have been reported.

Products covered by this recall

This recall involves Boon PIVOT Toddler Tower Kids Kitchen Step Stools. The metal and plastic tower stools were sold in gray and white and measure about 22 inches wide, 23 inches deep, and 35 inches tall. "boon" is visible along the top rail, and a warning label is visible along the side of the standing platform.

What to do with this product now

CPSC recalls are issued because the product can injure someone, very often a child. The safest first move is to put it out of reach rather than to carry on using it carefully.

  1. Stop using the product and move it somewhere a child or pet cannot reach it. Do not pass it on, resell it or donate it — reselling a recalled product is illegal in the United States.
  2. Check the model number, date code and any markings against the details above. Photograph them; almost every claim form asks for a picture.
  3. Follow the remedy the notice specifies. Some recalls want the product returned, some want a free repair kit fitted, and some ask you to destroy the item and send a photo as proof.
  4. Register the recall with the company before you destroy anything, unless their instructions say otherwise. Once the item is gone you may lose the evidence a refund depends on.
  5. If the product already hurt someone, file a report at SaferProducts.gov. Those reports are public and are how the CPSC spots the next hazard.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never have to pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with an online claim form that is far quicker than their main support line.
  • Have the model number, the date code and your photos ready. Many companies issue the refund as store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Refunds on recalled products are routinely paid without proof of purchase, because the hazard, not your paperwork, is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Large chains such as Target, Walmart and Amazon often refund recalled goods directly from the store or order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency and the pressure usually works.

Remedy named in the notice: Consumers should stop using the recalled tower stools immediately and store them away from children until repaired. Contact TOMY for a stabilizing repair part and installation instructions. The firm will mail the free repair parts directly to consumers.

Company contact: TOMY toll free at 866-725-4407 from 8 a.m. and 4 p.m. CT, Monday through Friday, by email at cs@tomy.com or online at https://recall.tomy.com/pivot or https://us.tomy.com and click on "Product Recalls" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

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