Highest risk U.S. Consumer Product Safety Commission

Southern Telecom Brookstone-Branded Tabletop Fire Pits recall: Risk of Serious Burn Injury or Death from Flame Jetting and Fire Hazards

Recall published 2 months ago

Risk of Serious Burn Injury or Death from Flame Jetting and Fire Hazards

The hazard

Use of the fire pits can result in uncontrolled pool fires where flames burn across the surface of pooled or spilled alcohol, as well as flame jetting from fuel containers, resulting in serious or fatal burns.

Recall details

Recall number
10915
Published
August 13, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Brand
Southern Telecom
Product type
Consumer products
Units affected
About 48,700
Distribution
Nationwide
Sold at
Marshalls, Macy's
Made in
China
UPC codes
680079015930, 680079015947, 680079015954
Reports of harm
Southern Telecom has received two reports of flame jetting and flames escaping from the concrete container, resulting in two injuries including second-degree and third-degree burns.

Products covered by this recall

This recall involves Brookstone-branded indoor/outdoor Tabletop Fire Pits with model number BSFIREPIT01 (UPC code 680079015930); BSFIREPIT02 (UPC code 680079015947); and BSFIREPIT03 (UPC code 680079015954). The fire pits consist of a round or hexagonal concrete open reservoir intended to contain burning liquid alcohol. The model number and the UPC code are located on the bottom of the product packaging.

What to do with this product now

CPSC recalls are issued because the product can injure someone, very often a child. The safest first move is to put it out of reach rather than to carry on using it carefully.

  1. Stop using the product and move it somewhere a child or pet cannot reach it. Do not pass it on, resell it or donate it — reselling a recalled product is illegal in the United States.
  2. Check the model number, date code and any markings against the details above. Photograph them; almost every claim form asks for a picture.
  3. Follow the remedy the notice specifies. Some recalls want the product returned, some want a free repair kit fitted, and some ask you to destroy the item and send a photo as proof.
  4. Register the recall with the company before you destroy anything, unless their instructions say otherwise. Once the item is gone you may lose the evidence a refund depends on.
  5. If the product already hurt someone, file a report at SaferProducts.gov. Those reports are public and are how the CPSC spots the next hazard.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never have to pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with an online claim form that is far quicker than their main support line.
  • Have the model number, the date code and your photos ready. Many companies issue the refund as store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Refunds on recalled products are routinely paid without proof of purchase, because the hazard, not your paperwork, is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Large chains such as Target, Walmart and Amazon often refund recalled goods directly from the store or order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency and the pressure usually works.

Remedy named in the notice: Consumers should stop using the Brookstone-branded Tabletop Fire Pits immediately and contact Southern Telecom to receive a full refund. Consumers can email a photo of the fire pit with "Recalled," their name, and the date written on it in permanent marker to support@customersupport123.com and then dispose of the product. Do not sell or give away these hazardous products.

Company contact: Southern Telecom toll-free at 877-832-3822 from 9 a.m. to 5:30 p.m. ET, Monday through Friday, email at support@customersupport123.com, or online at www.southerntelecom.com and click on "Recall Information" at the top of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the CPSC — Consumer Product Safety Commission record U.S. Consumer Product Safety Commission recalls

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