Class II U.S. Food and Drug Administration

Keystone Industries DHP Topical Anesthetic Gel, Benzocaine 20%, Strawberry Flavor recall: Defective container:may contain bottles with incomplete seals

Recall published 4 months ago

Defective container:may contain bottles with incomplete seals

The hazard

Defective container:may contain bottles with incomplete seals

Recall details

Recall number
D-0602-2026
Published
June 24, 2026
Risk level
Class II
Status
Ongoing
Issued by
U.S. Food and Drug Administration
Brand
Keystone Industries
Product type
Prescription & OTC drugs
Units affected
150 units
Distribution
Nationwide
Made in
United States
Lot / code info
BNZ-001921, EXP 04/15/2029

Products covered by this recall

DHP Topical Anesthetic Gel, Benzocaine 20%, Strawberry Flavor, 1 oz. (30 g), Manufactured for and Distributed by Dental Health Products, Inc, 2614 North Sugar Bush Road, New Franken, WI 54229. NDC 69634-020-30

What to do if you are taking this medicine

Do not stop a prescription on your own. A recalled drug is usually still safer than an untreated condition, and your pharmacist can swap the lot the same day.

  1. Compare the lot number and expiry date on your bottle or carton with the codes listed above. Only those lots are recalled.
  2. Keep taking the medicine until you have spoken to your prescriber or pharmacist, unless the notice above says to stop immediately. Abruptly stopping some drugs is more dangerous than the defect itself.
  3. Call the pharmacy that dispensed it. They can see which lot they gave you and will normally replace it from unaffected stock at no charge.
  4. Report any side effect you think the product caused to the FDA MedWatch programme at fda.gov/medwatch — that reporting is what triggers most drug recalls in the first place.

Refunds and replacements

With medicines, a replacement supply matters more than cash, and that is what pharmacies are set up to provide.

  • Ask the dispensing pharmacy for a like-for-like replacement from an unaffected lot. This is the fastest route and usually costs you nothing.
  • If you paid out of pocket, ask for a refund of the co-pay or purchase price; keep the receipt the pharmacy issues for the return.
  • For a mail-order or online pharmacy, use the recall line listed on this page rather than the general support queue — recall claims are handled separately.
  • If the recall voided a prescription you had already paid for in full, your insurer will normally re-authorise a replacement fill ahead of schedule. Mention the recall number when you call.

Company contact: Keystone Industries — 480 S Democrat Rd, Gibbstown, NJ, 08027-1239

The official notice

This page summarises a notice published by U.S. Food and Drug Administration. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

Open the FDA — Drug enforcement record U.S. Food and Drug Administration recalls

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