Highest risk U.S. Consumer Product Safety Commission

Guidecraft Kitchen Helper Towers recall: The platform inside the recalled tower can loosen over time

Recall published 5 months ago

The platform inside the recalled tower can loosen over time, causing it to become unstable or detach, and ultimately posing a fall hazard to young children.

The hazard

The platform inside the recalled tower can loosen over time, causing it to become unstable or detach, and ultimately posing a fall hazard to young children.

Recall details

Recall number
10777
Published
May 14, 2026
Risk level
CPSC recall
Status
Active recall
Issued by
U.S. Consumer Product Safety Commission
Product type
Consumer products
Units affected
25235
Sold at
Overstock, Walmart, Wayfair, Target, Amazon
Made in
China
Reports of harm
The firm has received 11 reports of children falling, including three injuries such as a bloody nose and bruises.

Products covered by this recall

This recall involves Classic and Contemporary Guidecraft Kitchen Helper Towers in nine colors sold from June 1, 2022, through October 31, 2023. Recalled towers have both an item number and lot number shown on the lists provided and were purchased from June 1, 2002, through October 31, 2023. This information can be found on the foil sticker at the bottom of each tower's platform.

What to do with this product now

CPSC recalls are issued because the product can injure someone, very often a child. The safest first move is to put it out of reach rather than to carry on using it carefully.

  1. Stop using the product and move it somewhere a child or pet cannot reach it. Do not pass it on, resell it or donate it — reselling a recalled product is illegal in the United States.
  2. Check the model number, date code and any markings against the details above. Photograph them; almost every claim form asks for a picture.
  3. Follow the remedy the notice specifies. Some recalls want the product returned, some want a free repair kit fitted, and some ask you to destroy the item and send a photo as proof.
  4. Register the recall with the company before you destroy anything, unless their instructions say otherwise. Once the item is gone you may lose the evidence a refund depends on.
  5. If the product already hurt someone, file a report at SaferProducts.gov. Those reports are public and are how the CPSC spots the next hazard.

Claiming your refund, repair or replacement

The recalling company decides the remedy and funds it. You should never have to pay for a recall repair or for return shipping.

  • Use the company contact on this page first. Most firms run a dedicated recall page with an online claim form that is far quicker than their main support line.
  • Have the model number, the date code and your photos ready. Many companies issue the refund as store credit by default — ask for cash or a card reversal if you would rather have it.
  • No receipt? Say so. Refunds on recalled products are routinely paid without proof of purchase, because the hazard, not your paperwork, is what triggers the obligation.
  • If you bought it from a retailer rather than the brand, try both. Large chains such as Target, Walmart and Amazon often refund recalled goods directly from the store or order history.
  • If the company stops responding, escalate to the CPSC. Firms under a recall order have reporting duties to the agency and the pressure usually works.

Remedy named in the notice: Consumers should stop using the recalled towers immediately and contact Guidecraft for free repair parts and installation instructions.

Company contact: Guidecraft toll free at 800-524-3555 between 8 a.m. and 8 p.m. ET, Monday through Friday, email at ProductSupport@guidecraft.com or online at www.guidecraft.com/pages/product-recall, or www.guidecraft.com and click on "Product Recalls" at the bottom of the page for more information.

The official notice

This page summarises a notice published by U.S. Consumer Product Safety Commission. The agency notice is the authoritative version — read it before you act, and treat it as the final word if anything here looks different.

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